Refunds and Returns

Refunds and Returns Policy for www.arabeskart.com

Effective Date: 07/10/2024

At Arbesk, we strive to provide our customers with high-quality Arabic collections. We understand that there may be occasions when you need to return a product. This Refunds and Returns Policy outlines the conditions and procedures for returning items and obtaining refunds.

1. Return Eligibility

You may return your purchase within 14 days of receiving the item for a full refund, provided the following conditions are met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Any tags, labels, or seals must remain intact.
  • Customized or personalized items are not eligible for return unless defective or damaged.

2. Process for Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@arabeskart.com with your order number and a brief explanation of why you would like to return the item.
  2. Return Authorization: Upon receiving your request, we will provide you with a Return Authorization (RA) number and further instructions.
  3. Package the Item: Securely package the item, including a copy of the original receipt and the RA number, to ensure it reaches us in good condition.
  4. Shipping the Return: You are responsible for the return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service or purchasing shipping insurance.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days. Please allow up to 10 business days for the credit to appear on your account, depending on your bank.

4. Fees and Costs

  • Return Shipping Costs: As noted, you will be responsible for paying the return shipping costs unless the item is defective or incorrect. In such cases, we will reimburse you for the return shipping.
  • Restocking Fee: We do not charge a restocking fee for returned items.

5. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized products.
  • Items that have been used or damaged after receipt.

6. Contact Information for Customer Support

If you have any questions or need assistance regarding our Refunds and Returns Policy, please feel free to reach out to us:

7. Changes to this Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on this page, and we encourage you to review this policy periodically.

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